The goal of this redesign and user test was to increase Task Success Rate and decrease Time on Task. Shorter task durations often signify a more efficient and user-friendly experience.
Currently the device controls require two taps and a screen change.
My hypothesis is that users would prefer a 1 tap experience and control all their devices from the dashboard screen.
SmartRent Resident App User Testing
As the lead designer for the SmartRent Resident App I was tasked with conducting all user testing to validate designs. One customer pain point that was highlighted through customer success tickets and app store reviews was our smart device controls.
As the lead designer for the SmartRent Resident App I was tasked with conducting all user testing to validate designs. One customer pain point that was highlighted through customer success tickets and app store reviews was our smart device controls.
Current Design Test
Prompt: Close the garage door
Test Results
Average time to complete was 8 seconds and had a Maze usability score of 91%.
User Testing Goal
The goal of this redesign and user test was to increase Task Success Rate and decrease Time on Task. Shorter task durations often signify a more efficient and user-friendly experience.
Currently the device controls require two taps and a screen change.
My hypothesis is that users would prefer a 1 tap experience and control all their devices from the dashboard screen.
Current Design Test
Current Design Test
Prompt: Close the garage door
Test Results
Test Results
Average time to complete was 8 seconds and had a Maze usability score of 91%.
New Desgin
The new design condensed the actions to one screen instead of two. I also wanted to clearly convey the action on the button that would happen when the user tapped. The text on the button would change depending on the device state.
I felt that this design would limit confusion and decrease the time to complete the task.
The new design condensed the actions to one screen instead of two. I also wanted to clearly convey the action on the button that would happen when the user tapped. The text on the button would change depending on the device state.
I felt that this design would limit confusion and decrease the time to complete the task.
New Design Test
New Design Test
Prompt: Close the garage door
Test Results
Test Results
Average time to complete was 4 seconds and had a Maze usability score of 96%.
New Design Test
Prompt: Close the garage door
Test Results
Average time to complete was 4 seconds and had a Maze usability score of 96%.
Test Conclusion
As we see from the results above the single tap designs cut the users time in half and specially New Design had the lowest mis-click rate and highest usability score.
This verified the hypothesis I had that by simplifying the device design we could improve usability.
Test Conclusion
As we see from the results above the single tap designs cut the users time in half and specially New Design had the lowest mis-click rate and highest usability score.
This verified the hypothesis I had that by simplifying the device design we could improve usability.
