0-1 Parking web-app for the monetization of guest and empty parking

Proptech

SmartRent: Monetizing Guest Parking

0-1 Parking web-app for renters and guests

Project Overview

Property managers were looking for a way to monetize empty and guest parking spaces

Problem Statement

Create a mobile experience where guests and residents can pay for parking using their phone instead of going to the leasing office

Industry

Proptech

My Role

Lead Designer

Platforms

Webapp

Timeline

January 2021- March 2021

Persona

Lauren Smith

Leasing Manager

It would be great to monetize our empty and guest parking spaces!

Age: 35

Location: Denver

Tech Proficiency: Moderate

Gender: Female

Goal

Monetize empty and guest parking spaces using technology

Have a mobile solution for guest parking

Provide an elevated living experience for residents

Frustrations

Empty spaces that could be used for additional guest parking

Leasing managers having to physically check on parking spaces

Parking solutions are limited

Process

01 User Research

Conducted user interviews with 3 clients to understand their frustrations and preferences.

Conducted competieve research of other parking solutions

Resarched pros and cons of native app vs web app

01 User Research

Conducted user interviews with 3 clients to understand their frustrations and preferences.

Conducted competieve research of other parking solutions

Resarched pros and cons of native app vs web app

01 User Research

Conducted user interviews with 3 clients to understand their frustrations and preferences.

Conducted competieve research of other parking solutions

Resarched pros and cons of native app vs web app

02 Insights

Placement and messaging of signs was crucial for adoption

Too much friction asking users to download a native app to park

Combination of building access and parking maybe confusing

02 Insights

Placement and messaging of signs was crucial for adoption

Too much friction asking users to download a native app to park

Combination of building access and parking maybe confusing

02 Insights

Placement and messaging of signs was crucial for adoption

Too much friction asking users to download a native app to park

Combination of building access and parking maybe confusing

03 Design Solution

Simplified the checkin process into three steps: Vehiclle, Space, Payment

Added Apple and Google Pay features

Designed for use with building access solution

03 Design Solution

Simplified the checkin process into three steps: Vehiclle, Space, Payment

Added Apple and Google Pay features

Designed for use with building access solution

03 Design Solution

Simplified the checkin process into three steps: Vehiclle, Space, Payment

Added Apple and Google Pay features

Designed for use with building access solution

04 Testing & Iteration

Designed and tested fixed time vs checkin/checkout flow

Gathered feedback through usability testing with clients

Integrated building access with parking app

04 Testing & Iteration

Designed and tested fixed time vs checkin/checkout flow

Gathered feedback through usability testing with clients

Integrated building access with parking app

04 Testing & Iteration

Designed and tested fixed time vs checkin/checkout flow

Gathered feedback through usability testing with clients

Integrated building access with parking app

Outcome

Average revenue of $4,000 per month at pilot facilities on first iteration
“From a business perspective, SmartRent is really giving us enhanced solutions that we’ve needed for a long time and that property-management software hasn’t made a top priority, quite frankly.”

Key Learnings

Simplification is key

Users value a quick and easy process, especially on mobile.

Simplification is key

Users value a quick and easy process, especially on mobile.

Simplification is key

Users value a quick and easy process, especially on mobile.

Iterative testing pays off

Regular testing uncovered hidden issues and ensured the design met user needs.

Iterative testing pays off

Regular testing uncovered hidden issues and ensured the design met user needs.

Iterative testing pays off

Regular testing uncovered hidden issues and ensured the design met user needs.

Learn fast

Ship features quickly to identify opportunities an failures

Learn fast

Ship features quickly to identify opportunities an failures

Learn fast

Ship features quickly to identify opportunities an failures

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